Focus on your people

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From the Head of a multi-national reinsurance company in Beijing who has been running her team from home for the past 7 weeks:

My advice is take this opportunity to build stronger personal relationships with staff and clients:

  • People are usually more vulnerable during a crisis, so this is actually a great opportunity to build personal relationships instead of just professional ones
  • Stay connected with your staff as well as your clients, to let them know that you care and are in the same boat with them
  • Maybe one thing I would do differently if I knew then what I know now: I probably should have been a little bit more sensitive with my staff. Although I wasn’t too concerned about the virus itself, it doesn’t mean others aren’t.

I hope the above provides some ideas and direction to help you get started. I’ll be sharing more relevant stories and lessons from those who have already been through it and are starting to plan for the future. In addition to helping us get through this, it will give us some clues as to when we can expect China’s economy to recover.

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